What does an AI receptionist cost to run?

The short answer

It depends on how many minutes of calls it handles, what it connects to and who keeps it tuned. Running costs are mostly per-minute voice and phone charges plus fixed monthly fees for the number and the software, and setup is a one-time job. Compare it with the work you lose to voicemail today, not with a salary.

Calls and the front deskBy Updated

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  1. Call minutes

    The biggest moving part. You pay for minutes on the line, not for the number of calls, so long calls cost more than short ones.

  2. The phone line

    A number or call forwarding, usually a small monthly charge plus a per-minute rate.

  3. The voice

    Voice platforms charge by the minute, and more natural voices tend to cost more per minute. Their own pricing pages list the rates.

  4. Connections

    Booking into your calendar, logging calls in your customer list, texting summaries. Each connection is setup work once, and some tools add a monthly seat.

  5. Setup

    Writing the answers, the handoff rules and the testing. A one-time cost, larger when there are many call types.

  6. Upkeep

    Someone listens to calls and fixes answers, an hour or two a week at first, less once it settles.

Questions owners ask

How do I estimate my own number?

Take last month's total call minutes from your phone bill, multiply by the per-minute rates on the platforms' pricing pages, then add the fixed monthly fees. That is your floor before setup.

Is it cheaper than an answering service?

It can be, depending on volume. Price both on the same month of calls: the service's per-call or per-minute rate against the assistant's per-minute rates plus its fixed fees.

Do I pay when nobody calls?

You pay the fixed monthly fees for the number and the software. The per-minute part only runs when calls come in.

What is the usual surprise?

Time, not money. Plan to listen to calls every week in the first month; that is where it gets good.

Related answers

General information, not legal, tax or medical advice.

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