07 ClaimsClaims that keep moving

Insurance and claims that keep moving.

How I use AI here

  1. AI takes the first report of a loss in the caller's language and files the photos.
  2. It sends status updates and flags the files waiting on documents.
  3. A person signs off on every estimate and every payment.

Builds used

Keep my claims movingWhat gets built
Venture
07 Claims
Updated

How the work moves

Sample

  1. Loss reported
  2. Photos filed
  3. Update sent
  4. Estimate checked

Built by someone who has worked claims desks.

How it runs

I build claims systems for insurance offices and adjusters. A loss can be reported at any hour, in the caller's language; AI agents take the first notice, collect the photos and documents, keep the file moving and keep the policyholder updated, while a person signs off on every estimate and every payment.

Where a person decides

A person signs off on every estimate, every claim decision and every payment. The AI collects, sorts and reminds.

Builds it runs on

How it runsOne claim, first report to payment7 steps6 agents

  1. Front door agentAI front desk

    Takes the first notice of loss by phone, text or web: what happened, when, where and how to reach them.

  2. Claims agentAI agents

    Opens the file and asks for the photos, receipts and policy details it still needs.

  3. Company brainCompany brain

    Reads the policy wording and the office's own rules, and quotes the source.

  4. Follow-up agentFollow-up

    Chases missing documents and sends the policyholder an update at every step.

  5. Payments agentPayment checks

    Checks each invoice and bank detail against the file before anything is paid.

  6. A personYour yes

    Signs off on every estimate, every claim decision and every payment.

  7. Brief agentMorning brief

    Lists the files waiting on documents and the ones about to go quiet.

What gets builtHow it worksWho it's forQuestionsGuides

What gets built?

AI built into the way agents, independent adjusters and claims teams already work. It takes the first call, files what comes in and drafts the updates, and a person approves anything that goes out.

In plain wordsWhat is first notice of loss?

First notice of loss is the first report a policyholder makes after a loss: what happened, when, where, and how to reach them. Taking it fast and complete, in the caller's language, sets up the rest of the claim.

  1. First notice of loss intake that answers in the caller's language and files the claim details

  2. Photos and documents sorted into the right claim file as they arrive

  3. Policyholder status updates drafted for you and sent when you approve them

  4. Estimate and supplement review checklists, so nothing slips past

Show all 7

  1. Missing-document chasers that follow up until the file is complete

  2. Fraud red-flag checks that set a file aside for a person to review

  3. A morning brief of the claim queue: what came in, what's stuck, what's due

How does it work?

  1. 01Look

    The claim queue. Send a week of what eats the day: first calls, photos, status updates, missing documents. I'll show you what can run itself.

  2. 02Build

    Built into the tools your desk already uses, with your keys. No lock-in.

  3. 03Run

    A person signs off: anything that goes out waits for an approval, and the playbook stays with you.

  • A real conversation, not a pitch
  • You keep your accounts
  • Nothing sends without your yes

Who is it for?

  • AgentsFirst notice of loss answered in the caller's language, and policyholders kept up to date.
  • Independent adjustersPhotos and documents filed to the right claim as they arrive, and estimates checked against a list.
  • Claims teamsA morning brief of the queue: what came in, what's stuck, what's due.

Questions owners ask

Can AI take first notice of loss calls?

Yes. It answers in the caller's language, says it is an AI, and files the claim details. A person approves anything that goes out.

Does it replace adjusters?

No. It files what comes in and drafts the updates, so the people on the desk spend the day on the claims themselves.

Can it chase missing documents?

Yes. It follows up until the file is complete, and the follow-ups wait for your approval like everything else.

What happens when a file looks wrong?

A red-flag check sets the file aside for a person to review. The AI never decides a claim.

Who builds it?

Lozo, who has worked claims desks. One person answers for the build and brings in a specialist when a piece needs one.

Worth reading first

All guides

Where it connects

  • 01 Systems

    AI and automation

    I build agentic systems: AI agents that answer, quote, book, chase and collect, with your yes on every step.

    1. Lead comes in
    2. AI agents run it
    3. Booked and paid

Next step

Where do your claims stall?

Keep my claims movingAll ventures
  • A real conversation, not a pitch
  • You keep your accounts
  • Nothing sends without your yes